Frequently Asked Question|Iori Machiya Stay

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Frequently Asked Question

  • Q. What is the diffence between staying in an Iori machiya and staying at a hotel or ryokan?
  • Q. Is it necessary to pay a deposit or to make any other payments usually required to rent a house?
  • Q. What is the rate for staying at a machiya?
  • Q. Is there a cleaning charge?
  • Q. How does a machiya stay work, from reservation to check-out?
  • Q. How and when is a cancellation fee applied?
  • Q. May I adjust the number of guests staying in my machiya?
  • Q. Is it possible for minors to stay in a machiya?
  • Q. How do I check-in?
  • Q. How do I check out?
  • Q. May I cook in my machiya?
  • Q.  Are there convenience stores nearby?
  • Q. Do the machiya have refrigerators?
  • Q. Can luggage or necessities be sent ahead to our destination?
  • Q. What personal effects should I bring for my machiya stay?
  • Q. Do the machiya have baths?
  • Q. What type of sleeping arrangements should I expect in my machiya?
  • Q. Are pets allowed in the houses?
  • Q. May I smoke in the house?
  • Q. How quiet are the machiya?
Q. What is the diffence between staying in an Iori machiya and staying at a hotel or ryokan?
Staying in an Iori machiya not only allows our guests the freedom and privacy of their own house, but provides a glimpse into the old city life of Kyoto. Most of Iori's machiya were built approximately 100 years ago and still retain their original structures and unique architectural features. While these characteristics are the very appeal of the machiya experience, they also prohibit Iori machiyas from being operated as a hotel or ryokan under Japanese law. Instead Iori must use a short-term lease agreement system. At check-in we require our guests to sign a short-term lease contract for the duration of their stay, even if this is for just 1 or 2 nights.
Q. Is it necessary to pay a deposit or to make any other payments usually required to rent a house?
We do not require any payment except for the fixed rate for staying at the machiya.
Q. What is the rate for staying at a machiya?
Rates vary between machiyas, and change according to the season and day. Specific price information is available on the information page of each machiya.
The rate covers the use of the house from 16:00 on the day of check-in until 11:00 AM the following day.
Q. Is there a cleaning charge?
No. Cleaning charges are included in the fixed rate.
Q. How does a machiya stay work, from reservation to check-out?
Please refer to the "Reserving Your Machiya" page.
Q. How and when is a cancellation fee applied?
Cancellation fees apply depending on the date of your cancellation prior to the reserved date of check-in.
※We ask for your understanding that for credit card cancelations and changes of reservation contents, a handling fee may apply.
Q. May I adjust the number of guests staying in my machiya?
If you wish to change the number of guests, please contact us by 3 days before your check in date. Not only does each house have a set capacity, but the nightly rate will differ according to the number of guests. (Please note that the total number of guests staying on any night must not exceed the house's capacity)
Q. Is it possible for minors to stay in a machiya?
We do not allow unaccompanied minors (20 years or younger) to stay in Iori machiya. Adult supervision is required for all student groups.
Q. How do I check-in?
The meeting place for checking in is either at Iori office or at Machiya directly. We will provide the map and address when we confirm the reservation.
Check in time is between 16:00 and 18:00, the latest.
Q. How do I check out?
Check-out time is by 11:00am, and procedures will be explained to guests at the time of check-in.
Q. May I cook in my machiya?
Partly for fire safety reasons, and partly because Iori machiya are equipped with only basic cooking facilities, guests are asked to refrain from cooking more than simple breakfasts in our houses. Our staff will be happy to book a table for you at the best local restaurants, or order in dinner from a choice of Kyoto's top kaiseki restaurants, allowing you to enjoy the finest local cuisine served on lacquer trays in the comfort of your own room.
Q.  Are there convenience stores nearby?
There are 24 hours convenience stores within a 5 minutes walk of each of the Iori machiya
Q. Do the machiya have refrigerators?
Each Iori machiya has a refrigerator for guests to use. We will dispose of any foodstuffs left in the refrigerator after check out.
Q. Can luggage or necessities be sent ahead to our destination?
Absolutely. Please send your items to the Iori office with the date of your arrival and the name of your machiya on the delivery bill. Guests are requested to contact us in advance if possible by telephone or e-mail regarding the expected arrival date of your baggage.

Iori Machiya Stay
144-6, Sujiya-cho, Shimogyo-ku, Kyoto, 600-8061 Japan
Tel: 075-352-0211

Please note that we can neither receive nor keep perishable items such as fresh food.
Q. What personal effects should I bring for my machiya stay?
For a comfortable stay, each Machiya is outfitted with furniture and electrical appliances (we do not supply a television), as well as bedding, linens and towels. We ask, however, that guests bring nightwear and personal bathroom effects with you. Please refer to the machiya information pages for amenities information.
Q. Do the machiya have baths?
All the Iori machiyas have a large bath made of either Japanese cypress, cedar, or stone.
Q. What type of sleeping arrangements should I expect in my machiya?
Most of the machiya bedrooms are Japanese-style, with plush futon mattresses spread on tatami flooring. Only the Sujiya-cho machiya has 2 western style beds. Down quilts are provided for sleeping comfortably in winter.
Q. Are pets allowed in the houses?
We apologize for any inconvenience, but pets are not allowed in Iori machiya.
Q. May I smoke in the house?
As our machiya are historic wooden buildings decorated with antiques, for preservation and fire safety reasons, Iori maintains a strict non-smoking policy on the premises of the machiya.
Q. How quiet are the machiya?
Machiya are built on limited space with houses standing side by side, so one's neighbors are never far away. However, Iori has made a point to choose machiya in quieter locations, where our guests can expect an appropriate level of respect and consideration of their privacy and quiet.

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